Terms of Use

Welcome to NORRA. These Terms of Use (“Terms”) govern your access to and use of the NORRA platform, including our website www.norra.africa, mobile application, and WhatsApp-integrated services (collectively, the “Services”), operated by NORRA Technologies Limited (“NORRA,” “we,” “our,” or “us”).

By creating an account, downloading our app, or using any part of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

If you are using NORRA on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation to these Terms.

2.1 Age Requirements

You must be at least 18 years of age to use NORRA. By using our Services, you confirm that you are at least 18 years old. If we discover that a user is under 18, we will terminate their account.

2.2 Eligibility

NORRA is designed for women who are:

While we welcome users at any stage of their reproductive journey, our Services are optimised for these three stages.

2.3 Geographic Availability

NORRA is primarily designed for and available in Nigeria and across Africa. We make no representation that our Services are appropriate or available in all locations. Users outside our primary operating territory access the Services at their own risk.

3.1 Creating Your Account

To access most features of NORRA, you must create an account. You agree to:

3.2 Account Security

You are responsible for:

NORRA will not be liable for any loss resulting from unauthorised use of your account where you have failed to maintain the security of your credentials.

3.3 WhatsApp Account

If you access NORRA via WhatsApp, your use is also subject to WhatsApp’s Terms of Service. We are not responsible for WhatsApp’s service availability or any limitations imposed by WhatsApp.

4.1 What NORRA Provides

NORRA provides:

4.2 What NORRA Does NOT Provide

4.3 Professional Medical Advice

NORRA’s guidance is based on published maternal health guidelines and clinical research. However, general health information cannot account for your individual medical history, current medications, or specific circumstances. Always consult a qualified healthcare provider before making decisions about your health, your pregnancy, or your newborn’s care.

4.4 Service Availability

We aim to provide our Services continuously, but we do not guarantee uninterrupted availability. NORRA may be unavailable due to:

We recommend that you do not rely solely on NORRA for time-sensitive health decisions. Always have an alternative means of accessing medical advice.

5.1 Free and Paid Services

NORRA offers both free and premium subscription services. Free tier services are provided “as is.” Premium services are subject to the subscription terms and pricing.

5.2 Subscription Terms

5.3 Price Changes

We may change our subscription prices. We will give you at least 30 days’ notice of any price increase. Your continued use of the Services after the price change takes effect constitutes acceptance of the new price.

5.4 Refund Policy

Refund requests will be considered on a case-by-case basis. To request a refund, contact hello@norra.africa within 14 days of the relevant transaction. Refunds may be granted where:

6.1 You Agree To

6.2 You Must NOT

NORRA may allow you to submit content including health notes, feedback, and community posts. By submitting content, you:

We reserve the right to remove any content that violates these Terms or that we determine, in our sole discretion, is harmful, inaccurate, or inappropriate.

8.1 NORRA’s Intellectual Property

All content, features, and functionality of the Services, including our AI models, text, graphics, logos, user interface, and software, are the exclusive property of NORRA Technologies Limited and its licensors. They are protected by Nigerian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Services for your personal, non-commercial use in accordance with these Terms.

8.2 Restrictions

NORRA may integrate with or link to third-party services and websites, including WhatsApp, health information databases, and payment processors. These third-party services are governed by their own terms and privacy policies. NORRA is not responsible for the content, practices, or availability of third-party services.

To the maximum extent permitted by applicable law:

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

To the maximum extent permitted by applicable law, NORRA and its directors, employees, agents, and partners shall not be liable for:

Our total liability to you for any claim arising from or relating to these Terms or our Services shall not exceed the total subscription fees paid by you in the 12 months preceding the claim, or NGN 50,000, whichever is greater.

You agree to defend, indemnify, and hold harmless NORRA Technologies Limited and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

13.1 Termination by You

You may stop using our Services and delete your account at any time. Account deletion can be initiated within the app settings or by contacting hello@norra.africa. Upon account deletion, we will process your data in accordance with our Privacy Policy.

13.2 Termination by NORRA

We may suspend or terminate your account and access to our Services at any time, with or without notice, if:

Where we terminate your account without cause, we will refund any prepaid subscription fees for the unused portion of your subscription.

13.3 Effect of Termination

Upon termination, your right to access and use the Services ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimer, limitation of liability, and dispute resolution) will survive.

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The Federal Competition and Consumer Protection Act (FCCPA) 2018 and the Consumer Protection Council Act apply where relevant.

14.2 Dispute Resolution

We encourage you to contact us first at hello@norra.africa to resolve any dispute informally. We will make every effort to resolve your concern within 30 days.

If a dispute cannot be resolved informally, it shall be submitted to mediation or arbitration in accordance with the Arbitration and Conciliation Act (Cap A18, LFN 2004) of Nigeria, before any legal proceedings are initiated. The seat of arbitration shall be Lagos, Nigeria.

Nothing in this clause prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.

We may update these Terms from time to time. When we make material changes, we will provide at least 30 days’ notice before the changes take effect, through in-app notification or email. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

For minor changes (such as corrections of typographical errors or clarifications that do not materially affect your rights), we may update the Terms without prior notice, with the updated date displayed at the top.

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and NORRA with respect to our Services and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of assets.

16.5 Language

These Terms are published in English. In the event of a conflict between English and any translated version, the English version shall prevail.