Cookie Policy

This Cookie Policy explains how NORRA Technologies Limited (“NORRA,” “we,” “our,” or “us”) uses cookies, web beacons, pixel tags, mobile analytics SDKs, and other similar tracking technologies (“cookies”) on our website (norra.africa) and mobile application.

We use cookies to make NORRA work, to understand how you use our services, and to provide you with a personalised experience. This policy tells you exactly what we use, why, and how you can control it.

This Cookie Policy should be read alongside our Privacy Policy.

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website or use an application. They are widely used to make websites work efficiently and to provide information to website owners.

In our mobile application, we use similar technologies including mobile SDKs, device identifiers, and local storage, which function in the same way as cookies and are covered by this policy.

2.1 Types by Duration

2.2 Types by Origin

3.1 Strictly Necessary Cookies

Purpose: These cookies enable core functionality including user authentication, session management, security, and the basic delivery of our services.

Retention: Session or up to 12 months for security cookies.

3.2 Analytics and Performance Cookies

Purpose: These cookies help us understand how our users interact with NORRA, which pages or features are most popular, and where we can improve. All data collected is aggregated and anonymised.

Service providers used: Google Analytics (with IP anonymisation enabled), Mixpanel, or equivalent. Data is processed under data processing agreements and in anonymised form.

Retention: Up to 26 months.

Your choice: You may opt out of analytics cookies at any time through our Cookie Preference Centre or within your app settings.

3.3 Functional Cookies

Purpose: These cookies remember your preferences and personalisation choices to enhance your NORRA experience.

Retention: Up to 12 months.

Your choice: Disabling functional cookies may affect some personalisation features but will not prevent you from using NORRA’s core services.

3.4 Marketing and Communications Cookies

Purpose: These cookies are used to measure the effectiveness of our communications and, where you have given consent, to show you relevant information about NORRA on third-party platforms.

Service providers: Meta Pixel (Facebook/Instagram), Google Ads, or equivalent.

Retention: Up to 12 months.

Your choice: You may withdraw consent for marketing cookies at any time through our Cookie Preference Centre.

The following describes the primary cookies used on norra.africa. This list is updated regularly, and the most current version is always available at norra.africa/cookies.

In addition to cookies on our website, our mobile application uses the following tracking technologies:

You can reset your device’s advertising identifier or limit ad tracking through your device settings at any time.

When you interact with NORRA via WhatsApp, data about your messages is processed through the WhatsApp Business API provided by Meta Platforms. Meta’s privacy policy and cookie practices apply to your use of WhatsApp. We receive message content and limited metadata to deliver our service; we do not receive WhatsApp’s own cookies or device tracking data.

7.1 Our Cookie Preference Centre

You can review and change your cookie preferences at any time by:

Please note that changes to your cookie preferences may take up to 24 hours to take effect across all devices.

7.2 Browser Controls

Most web browsers allow you to control cookies through their settings:

Blocking all cookies will affect the functionality of NORRA’s website, and some features may not work correctly.

7.3 Opt-Out Tools

You may also use the following industry opt-out tools:

Some browsers transmit “Do Not Track” signals to websites. There is currently no industry standard for responding to these signals. NORRA’s website does not currently respond to Do Not Track signals, but we honour all explicit cookie preferences set through our Cookie Preference Centre.

We review and update this Cookie Policy regularly to reflect changes in technology, regulation, or our practices. We will notify you of material changes through the website or app and will request renewed consent where required.